OtterID is included with every OtterSign account. Unlike traditional eSignature plans that only capture signatures, OtterID is a smart agreement management system that gives you a secure profile to store, autofill, and track documents you’ve signed across OtterSign.

With OtterID, you can:

• Create and save a personal profile that securely stores your information for future use.
• Access any document you’ve ever signed, instantly and from one central hub.
• Use your OtterID across the Otter Technologies ecosystem, making it easy to connect with other applications.
• Autofill new documents nationwide, saving time and reducing manual entry errors.
• Update your profile once and have it automatically apply to future agreements.
• Track, organize, and manage signed documents with full transparency and compliance support.

While traditional eSignature plans focus only on capturing signatures, OtterID (OID) empowers you to manage your entire digital agreement lifecycle and identity across platforms.

Most customers are up and running the same day. By following our Quick Start Guide, you can build your first waiver and begin collecting signatures in less than 30 minutes.

Yes. The OtterSign Chrome Extension makes it easy to send, track, and manage agreements directly from your browser.

Absolutely. You can upgrade or downgrade your plan anytime from your Billing & Plans settings. Changes take effect immediately, and unused balances are prorated.

Compliance ensures your signed documents are legally binding and enforceable. OtterSign follows U.S. ESIGN and UETA laws and meets strict compliance requirements, giving you confidence that your agreements hold up in court.

Yes. Many businesses use OtterSign on iPads as a check-in kiosk for waivers and agreements. Our kiosk mode ensures a smooth, secure, and fast signing process for in-person customers.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. For enterprise accounts, custom invoicing options are also available.

No. We do not sell your data to any companies. You control your data, and we only allow sharing between your account and trusted integration partners you choose to connect with.

Yes. All waivers and signed agreements are encrypted in transit and at rest, stored securely in our cloud infrastructure, and protected by SOC 2–aligned compliance standards.

You can manage your plan anytime from your account settings. Simply log in, navigate to Billing & Plans, and choose to upgrade, downgrade, or cancel.

Yes. All OtterSign subscriptions renew automatically each month or year (depending on your plan). You’ll always be notified in advance before renewal, and you can turn off auto-renewal in your account settings.

Yes. If you’re not satisfied within the first 30 days, you can cancel your subscription for a full refund. After that, cancellations will take effect at the end of your current billing period.

OtterSign uses end-to-end encryption, secure cloud storage, and SOC 2–aligned processes to safeguard every document you send or sign. Your data is always encrypted in transit and at rest.